Free standard delivery on orders over £40

We understand that busy families can mean missed deliveries and delays in getting to the Post Office to even make a return. So with this in mind, we offer a generous time frame on refunds and exchanges. We really hope that you are happy with your purchases but if you do need to exchange or return an item please send it back unworn, and in the original packaging within 21 days of receipt. Sale items should be returned within 10 days of receipt.

Please note that as we do not offer a free returns service if you wish to return an item you will be asked to pay the postage costs.

We do not accept returns on gift cards.

We do not accept returns on stroppy toddlers.

 

How to return or exchange products:

Please detail your reason code as to why you are returning an item on the form enclosed with your order (or on a note if you've enthusiastically thrown it away).

1 – Too Big     2 – Too Small     3- Not suitable     4 – Incorrect Item     5 – Damaged/Faulty     6 – Arrived too late

Post your goods back to us within 21 days to the following address:.

Returns Address: Our Kid Returns, 9a Oswald Road, Manchester, M21 9LP United Kingdom.

The items must be sent back unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk and expense, so we recommend using a recorded service. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens.

Any items damaged in transit must be reported within 2 days of receipt so please check your delivery on arrival.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.  If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time.

Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival. Furniture deliveries must be checked immediately and damages to packaging reported to the driver. Full returns details are found in your parcel

 

Sale items

Only full priced items may be refunded. Unfortunately sale items cannot be refunded but we are happy to offer a gift card for future purchases.

 

Exchanges 

We only replace items if they are defective or damaged or if you require a different size of clothing.  We will advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.